Guided Minds - Futures Wheel

User Conduct and Responsibilities

Service Availability and Support

Refund and Cancellation Policy

Accessibility Policy

Cookie Policy

Governing Law and Dispute Resolution

Amendments and Updates

Service Availability and Support for Guided Minds Futures Wheel sessions

Introduction

Welcome to Guided Minds Futures Wheel sessions ("Service"), provided by Guided Minds ("we", "us", or "our"). This Service Availability and Support policy outlines our commitments regarding the availability of our Service and the support we provide to our users.

1. Service Availability

We aim to provide the Service with the highest possible uptime. However, we do not guarantee that the Service will be available at all times without interruption.

To ensure the Service runs smoothly, we occasionally perform maintenance. We aim to conduct this maintenance during low-usage hours and will provide advance notice whenever possible.

2. Service Disruptions

In the event of any service disruptions, we will take all reasonable steps to restore the service as quickly as possible. We will inform users of any significant disruptions and provide updates on restoration efforts.

3. Support Services

Customer support is available via email during business hours (Sydney, Australia time) from Monday to Friday. We aim to respond to support inquiries within 24 hours during business hours.

4. User Responsibilities

Users are responsible for promptly reporting any issues or difficulties they encounter with the Service. To resolve issues effectively, users are expected to cooperate with our support team and provide necessary information or access.

5. Limitations of Support

Our support is limited to issues directly related to the use of our Service. We may not be able to assist with issues arising from user hardware, third-party software, or other external factors.

6. Changes to Service and Support

We reserve the right to modify or discontinue the Service or aspects of our support at any time. We will endeavour to notify users of significant changes in advance.

7. Contacting Support

For support inquiries, please contact us at ilan@guidedminds.co.

8. Policy Updates

We may update this Service Availability and Support policy from time to time. Any changes will be communicated through our Service or other means.

Conclusion

By using Guided Minds Futures Wheel sessions, you agree to the terms of this Service Availability and Support policy. Please review this policy periodically for any changes.